Testimonials
Customer Success Executive
Kris operates at the level of COO in that she can sit across the business and can influence all areas as she deeply understands the KPIs and desired outcomes of functions, individuals and clients. Using both quantitative and qualitative data, she makes very safe assumptions on how to achieve these outcomes. Kris has both high IQ and EQ which sets her apart from others…
Product XM Scientist, CPO, CTO
Kris consistently showcased her expertise and dedication to delivering exceptional results. Her deep understanding of business, product and data strategies made her a key contributor. There was so much appreciation and respect for her knowledge, skills and work ethic that she would be asked to take on responsibilities for an area of the business which was not performing well or optimized…
CTO, Product Executive
While collaborating on surfacing customer usage and adoption data of our SaaS platform, Kris brought her strong services and implementation experience to help us uncover underlying trends in our customer utilization and revenue data, revealing implementation life-cycles patterns, profitable use cases, sweet-spot customers and those where we were selling outside the platform’s competency…
SaaS Presales & Services Executive
I’ve had the good fortune to work with Kris for over a decade now, first as part of a partnership relationship (software vendor / implementation agency) and as direct colleagues at a category building SAAS organization. Kris has an incredible breadth of expertise across the entire people/process/technology spectrum that is a critical foundation to any successful project. The pace of today’s technology changes requires a steady hand and consistent communication across an incredibly far-reaching span of stakeholders, and Kris is an absolute pro at the personalized messaging needed to gain consensus based on the different motivations, goals and expertise within that span.
I’m sure you’ve left a meeting that was full of ideas and opinions and assured yourself that, while a valuable conversation, that nothing would come from it. Kris takes that opportunity, every time, to think, digest, and strategize. I have never seen anyone take that opportunity forward in creating a model of the challenges and opportunities that emerged from the discussion. Her ability to model and articulate the framework, the program, the objectives and the risks in the time needed to keep momentum is unparalleled. The result is data-driven, outcome-focused, set up for measurability and fully appreciative of the people that will need to come together to execute. Her model becomes both appropriately foundationally rigid and flexible for the inevitable debate and continued consensus building that never ends in any successful project built to become part of the company culture.
The reason Kris is able to achieve excellence in process with different audiences is her truly unique level of technical acumen. Whether the subject is content management and operations, personalization, omni-channel customer journey orchestration or platform telemetry and analytics, Kris brings the most cynical and hardened technologists into consensus building from the start, never avoiding the tough technical realities that need to be addressed to build momentum from day one and avoid unforeseen objections that would otherwise emerge around any corner.
I look forward to continuing to learn from and collaborate with Kris. I truly suggest you try and do the same.
SaaS Customer Success Executive
Kris operates at the level of COO in that she can sit across the business and can influence all areas as she deeply understands the KPIs and desired outcomes of functions, individuals and clients. Using both quantitative and qualitative data she makes very safe assumptions on how to achieve these outcomes. Kris has both high IQ and EQ which sets her apart from others in her field and gives her a unique ability to see patterns in people and data and build strong, effective frameworks and processes from this.
We were lucky enough to have Kris working across our business functions to understand pathways to our customers’ success. She was able to dig in with the leadership team, engineers and customer teams to understand the products capabilities and the customers value points. She single handedly built our data visualisation tool , giving us insights that we had not had access to previously and built repeatable frameworks which increased product adoption, retention, client time to first value and employee satisfaction.
Kris’s insights supported our growth and eventually exit for which we are all truly grateful. Personally it was a joy to work with her, she didn’t accept the status quo and challenged the leadership team to think outside the box and pushed us out of our comfort zone. She is both courageous and kind and I could not recommend her highly enough.
SaaS Product XM Scientist, CPO, CTO
Kris is a highly skilled individual with whom I was fortunate to work with for 4 years. She worked in various roles and every role she was assigned to required specialized skills. She excelled in each and everyone of them without exception.
During our collaboration, Kris consistently showcased her expertise and dedication to delivering exceptional results. Her deep understanding of business, product and data strategies made her a key contributor, especially in tough times as Thunderhead was creating a new market. We personally had great and deep discussions as to how important the concepts of goals, objectives, strategies, and tactics are in ensuring brands maximize the value of technologies to increase customer experience and deliver to business expectations.
Kris was a key partner in my role as Chief Product officer when it came to testing out new innovations and she was never shy to always make sure we understand the impact if would have on both users of the technology and the businesses themselves. I still believe it is due to her being diligently focused on our customer that we could deliver an innovative and groundbreaking solution called ThunderBay which revolutionized the journey analytics and journey discovery market.
There was so much appreciation and respect for Kris’ knowledge, skills and work ethics that she would be asked to take on responsibilities for an area of the business which was not performing well or optimized. She was able to make quick and deep improvements and would then prepare to hand over an optimized operational area to just go and do the same in other areas of the business where she was needed.
I wholeheartedly recommend Kris Kieper for her consulting services. Her wealth of knowledge, innovative mindset, and dedication to client success make her an invaluable asset to any organization. I am confident that she will bring exceptional value to any business that acquires her services to help drive meaningful growth.
SaaS CTO, Product Executive
Kris is one of the most versatile people I’ve had the pleasure of working with.
In my CTO role, I’ve worked with Kris over many many years, and seen her operate in a number of roles across Services, Product and Operations. These have equipped her with a unique rounded perspective on companies operating in the SaaS platform space, and the lifecycle and behaviors such companies exhibit as they attempt to scale.
While collaborating on surfacing customer usage and adoption data of our SaaS platform, Kris brought her strong services and implementation experience to help us uncover underlying trends in our customer utilization and revenue data, revealing implementation life-cycles patterns, profitable use cases, sweet-spot customers and those where we were selling outside the platform’s competency. In many ways these dispelled perpetuating myths around customer behaviors, revealing the hidden truth in the data. This led us to address issues and implement strategies for repeating success and scaling the business.
Kris also brings a strong value-based approach to prospect and customer engagements. Her experience as a practitioner in the Content Management and MarTech space makes her immensely convincing in front of customers. She has single-handedly fronted, and often saved, many customer implementations, repeatedly finding herself in the role of trusted advisor to the customer.
This experience has also led Kris to also become an expert in the exciting space of Customer Journeys, namely the analysis of huge amounts of behavioral data to extract understanding and actionable insights that enabled the business to develop strategies to measurably affect customer experience for the better.
Presales and Services Executive